We Offer More Than Online-Only Customer Service

We work to be innovative with the insurance products we provide. We try new companies, new policies, and new ways of communication with our clients. We love it! What we do not like is when the only customer service available to clients is an online portal, 1-800 number, or email address.

Here is why. Insurance is not a one-size-fits-all product. When our clients contact us, we get to know them and their situation. We work to provide the best products for each client and do not believe in providing second-rate customer service. What this means for you is that we have multiple ways for you to communicate with us.

With online-only customer service, the options are to can chat, email, or call. And there is no relationship with the person at the other end. When clients call us, they call real, local, human people. They speak to the same agents and customer service reps. And we like getting to know our clients!

Sometimes online service isn’t enough, and we understand that. We have an office and we are here Monday-Friday (with some holiday hours).

We also get to know our clients and are here to advocate for you.

• For example, when our clients are involved in an accident, we are able to follow-up with them if they have issues with the claims department. We want to know if their repair shop is running behind or if their claims adjuster hasn’t called back.
• When our clients aren’t sure if the roofer who knocked on their door is a legitimate company, we want to be able to answer that question. (The answer is No, by the way). But if our clients call the claims department with this same question, the only answer the representatives are allowed to provide is that it is the client’s choice.
• Our clients can call us to discuss their situation without opening a claim. The carrier cannot do that. Once the claims department is called, a claim is started. We want to be able to discuss each client’s situation with them so that they can make an informed decision.
• When clients experience a life change (marriage, death, adding a teen driver), we are here to help them manage their insurance policies, advise them of discounts, and review their coverages.
• When our clients don’t understand the difference in coverage between two policies, the endorsements that best benefit them, or have other insurance concerns, we are here online, on the phone, and in person.

We strive to keep up with industry innovations (like our new tornado crisis policies, phone app, and web chat features) without losing the ability to communicate with our clients face-to-face. We will be here after the sale, during your claims, and as your needs change.

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